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Things Between – Women’s Apparel
Production Assistant
Roles and responsibilities include (but are not limited to):
Production Assistant:
• Assist production manager with all tasks in import production processes
- Spec measurements
- Bulk swatch confirmations
- Internal sample tracking
- Fitting
- Manage incoming and outgoing packages from overseas vendors
- Manage new SKUs (in N41)
- Prepare all proto samples for PO meetings
Working Hours
Monday - Friday
9am - 5pm
Lunch: 12pm (45mins)
Benefits:
(1) PTO accrual per month (after 3-month probationary period)
(5) Sick days per calendar year
Customer Service Representative
Core Responsibilities:
• Customer Interaction
- Respond to customer inquiries via phone, email, chat
- Provide accurate and timely information about products
• Problem Solving
- Investigate and diagnose customer issues
- Ability to provide solutions and escalate complex issues to management
• Record Keeping
- Maintain and organize detailed records of customer interactions, complaints and resolutions
- Document feedback to improve processes and products
• Tradeshow and In-house Sales Support
- Stay updated on organization’s offerings and policies
- Collaborate with sales and warehouse team by creating both digital and paper-based sales orders, pick tickets, invoices, and shipping labels
- Update and send linesheets to customers via email and SMS
- Identify opportunities to recommend additional products that suit the customer’s needs
Soft Skills and Behavior:
• Effective Communication
- Exhibit strong listening skills and a friendly tone
- Convey information clearly and professionally
• Empathy and Patience
- Show understanding and patience, especially when dealing with upset or confused customers
Technology and Tools:
• ERP and SaaS Applications:
- N41 (1-2 years required)
- Slack
- SMS & Email
Working Hours
Monday - Friday
9am - 5pm
Lunch: 12pm (45mins)
Benefits:
(1) PTO accrual per month (after 3-month probationary period)
(5) Sick days per calendar year
Contact: David Lee
Email: [email protected]
